Case Study: Phase 5 achieves faster turnaround and higher completion rates with Voxco Professional Services

MR Firm Uses Voxco Pro Services to Expand Survey Team and Completion Rates

Phase 5, a market research consulting group specializing in Voice of the Customer and UX studies, relied on Voxco Online for web surveys but struggled during peak campaign seasons when third-party programmers introduced errors, delays and quality-control problems. Chasing vendors and retesting error-filled surveys kept Phase 5 from focusing on analysis and insights, so they turned to Voxco for a more reliable solution.

Voxco’s Professional Services team stepped in to program complex questionnaires directly on Phase 5’s secure servers, manage fielding and invite respondents, effectively becoming an extension of Phase 5’s data services. As a result, Voxco delivered faster turnaround, cleaner programming, higher completion rates, seamless integration with Phase 5 staff and lower costs compared with previous outsourcers, allowing Phase 5 to concentrate on study design and analysis.

Phase 5

Christine Sorensen

Vice-President