Case Study: tripsta achieves global 24/7 multilingual customer support with Voxbone

Tripsta - Customer Case Study

tripsta, an Athens-based online travel agency with localized web and phone support in more than 40 countries, needed a reliable and cost-effective way to deliver international customer service. To meet that challenge, tripsta partnered with Voxbone, using Voxbone’s global phone numbers, voice infrastructure, flat‑rate pricing and reporting tools to provide local dial‑in options and high‑quality audio for customers worldwide.

Voxbone deployed local telephone numbers, high‑quality audio routing and monitoring/reporting features so tripsta could offer multilingual, 24/7 support across 40+ countries. The solution improved availability, capacity planning and call clarity while controlling costs, helping tripsta maintain scalable global operations and strong customer loyalty—98% of tripsta’s customers plan to book with them again.

tripsta

Philipp Brinkmann

CEO