Case Study: Trend Micro achieves up to 75% telephony cost savings and global local-number coverage with Voxbone

Trend Micro - Customer Case Study

Trend Micro, a global cloud-security provider, needed to scale multinational customer support quickly and affordably—its contact centers in North America, Europe and the Philippines handle over a million minutes of calls monthly. Rather than build and manage a portfolio of local carriers in each country, Trend Micro turned to Voxbone for SIP-trunking and a broad set of geographic and toll-free numbers to simplify international routing and reduce setup time and cost.

Voxbone implemented flat-rate SIP-trunking and provided local numbers across Trend Micro’s target markets, enabling rapid activation and reliable access for customers. The solution now supports Trend Micro’s local presence in 18 countries and delivered an almost 75% reduction in inbound telephony costs in some regions, giving Trend Micro a cost-effective, scalable global support platform.

Trend Micro

Kevin Flynn

Communications Service Lead