Case Study: Serenova achieves lightning-fast voice provisioning and cost savings with Voxbone

Serenova - Customer Case Study

Serenova, a unified communications and cloud contact center provider, was struggling with the complexity and cost of coordinating multiple telecom providers. Prebanking numbers to avoid provisioning delays created large inventories and wasted resources, so Serenova turned to Voxbone and its communications infrastructure services, including a web-based administration portal and API-driven management.

Voxbone consolidated carriers and enabled real-time number configuration and call routing via API, giving Serenova on‑the‑fly adaptability and faster provisioning. The impact was clear: 0 service tickets in 12 months, a significant drop in negative service issues, lower inventory and purchasing costs, and improved speed to provisioning and service readiness thanks to Voxbone.

Serenova

Herbert Shades

Senior Carrier Relations Manager