Case Study: Foodpanda achieves rapid global customer support with Voxbone

Foodpanda - Customer Case Study

FoodPanda, an app-based meal delivery service operating in 22 countries and partnering with over 26,000 restaurants, needed a fast, reliable way to offer local phone support worldwide without negotiating with multiple local carriers. To solve this, FoodPanda turned to Voxbone for global, compliant local phone number provisioning that could be managed in real time.

Voxbone provided on-demand, real-time provisioning of local numbers through its web portal, enabling FoodPanda to quickly establish a local presence in multiple cities across Asia and beyond. As a result, FoodPanda scaled its customer care globally—supporting a team of 2,500+ employees and connecting customers across 22 countries—while streamlining telecom operations with Voxbone’s worldwide foundation for contact centers.

FoodPanda

Niels Brants

Former Global Head of Customer Care