Case Study: 5CA achieves global reach and rapid international number provisioning with Voxbone

5CA - Customer Case Study

5CA, a Buenos Aires–based contact center that provides multilingual tech support and customer care to international technology and gaming companies, needed local telephone numbers and consistently high call quality across many countries while avoiding the complexity of managing separate operator contracts. To meet this challenge it adopted Voxbone’s on-demand numbering service to extend its local presence and simplify international telephony provisioning.

By partnering with Voxbone in 2006 and integrating Voxbone’s network (now covering 60+ countries and 9,000 area codes), 5CA can source inbound numbers and call capacity from a single provider, instantly provision numbers, port existing numbers and launch services rapidly across more than 25 countries. The Voxbone solution reduced supplier management overhead, delivered substantial cost savings, maintained call quality and enabled 5CA to scale international support quickly.

5CA

Rob van Herpen

Sales Director