Case Study: Lithia & Driveway reduces fraud and speeds onboarding with Vouched

Vouched’s AI-Powered Identity Verification Transforms Digital Onboarding for America’s Premier Auto Retailer

Lithia & Driveway, one of the largest global automotive retailers, wanted to improve online car transaction onboarding after launching its eCommerce platform, but manual KYC checks were creating digital bottlenecks, taking 10–15 minutes per verification and leaving them exposed to fraud. They turned to Vouched, using its ID verification and fraud detection capabilities to move to a digital-first onboarding process.

Vouched implemented its VouchedAuto solution to automate identity verification, improve compliance, and reduce fraud without requiring extensive coding. The results were significant: fraudulent transactions dropped by 65% in the first year, lost profit due to fraud was reduced by 80%, onboarding time fell by 40%, and the no-code setup was enabled in just 24 hours.

Lithia Motors

Jason Cohen

Director of Sales Operations