Case Study: Rathe Associates achieves seamless CRM-integrated phone service with Votacall

Rathe Associates - Customer Case Study

Rathe Associates is a leading manufacturer’s representative in the hydronic heating industry, serving the New York and New Jersey region with design, training, and support services. They needed to replace a poor Verizon phone setup and wanted a hosted communications system that could integrate with their new CRM and improve reliability, installation, and support.

Votacall provided hosted cloud communications, integrated the system with Rathe Associates’ Zoho CRM and ticketing tools, and let the team test the phones before committing. Votacall completed the full installation, number porting, and network setup in 2 weeks and 1 day, met the customer’s deadline, and delivered a seamless rollout with strong training and follow-up that exceeded expectations.

Rathe Associates

Gregory

Rathe Associates