Case Study: National EAP achieves seamless remote communication during COVID-19 with Votacall Hosted VoIP

National EAP - Customer Case Study

National EAP, a 35+ year-old behavioral health provider, needed a reliable way to keep client and patient calls flowing while its team worked remotely during the Covid-19 lockdown. As a 24/7/365 operation in a heavily regulated field, the company required a phone system that could support staff outside the office without disrupting service.

Votacall provided hosted VoIP cloud communications with mobile and desktop clients, plus a dedicated project manager and rapid support. Votacall had National EAP fully operational remotely in under 24 hours, with extensions mirrored and enhanced capabilities, and later planned an on-site phone system rollout to support a smooth return to the office.

National EAP

Aoifa O'Donnell

Chief Executive Officer