Case Study: Kings Dining & Entertainment achieves seamless multi-location connectivity and scalability with Votacall Cloud Phone System

How Kings Used Votacall To Connect Sites and Help Scale

Kings Dining & Entertainment, a growing nationwide restaurant and entertainment brand, needed a phone system that could scale as new locations opened, connect remote employees, and improve reliability after experiencing failures with its previous setup. The company also wanted a solution that would support inter-office communication and make it easier for customers to reach the right location without adding major infrastructure work at each new site. Votacall’s cloud VoIP phone system was selected to meet these needs.

Votacall implemented a fully managed cloud-based phone solution that improved uptime, enabled seamless call transfers between venues, and allowed Kings to reroute calls during internet outages without guests noticing. The result was greater reliability, simpler telecom support, and the flexibility to add and connect new locations with minimal disruption as Kings continues to expand.

Kings Dining & Entertainment

Erin Callahan

VP of Operations Technology