Case Study: Point Insurance Improves Call Coverage and Support with Votacall

How a call to Votacall Support led Point Insurance back to the start

Point Insurance is a forward-thinking, local independent insurance agency that has relied on Votacall for nearly eight years to support its voice communications across five cloud-connected offices. When the team opened a support ticket to investigate a missed customer call during weekend coverage, they discovered their existing hunt-group setup may not have been handling mobile and after-hours routing as effectively as needed.

Votacall responded with a consultative review, then worked with Point Insurance to redesign the solution around call center functionality, advanced routing, mobility, and improved reporting. A project manager helped design, test, and train the team on the new setup, resulting in better call coverage and a more scalable communications model. The case study highlights that Votacall continued to support Point Insurance as their needs evolved, treating them like a new prospect even after years of partnership.

Point Insurance

Fernanda Nogueira

Point Insurance