Case Study: a global retailer achieves major UC and collaboration transformation with VOSS Solutions

Improved employee and customer experience through better use of UC and collaboration technology

A global retailer sought to improve employee and customer experience through a major UC and collaboration transformation project. To achieve this goal and introduce greater operational automation, they partnered with VOSS Solutions.

VOSS Solutions implemented its VOSS Migrate, VOSS Automate, and VOSS Insights products. This automated the migration of users and services, replaced manual tasks with zero-touch workflows, and provided actionable intelligence. The results for the retailer included a 66% savings on the migration project, the elimination of errors and associated reputational risk, and a radical reduction in post-rollout helpdesk calls.