Case Study: a global financial services company reduces ticket load and improves Microsoft Teams automation with VOSS Solutions

Financial Services Company Selects VOSS to Automate Changes on Microsoft Teams

A global financial services company with 20,000 users faced the challenge of improving the administration and performance of its Microsoft collaboration suite. They partnered with VOSS Solutions and leveraged the VOSS Automate platform to introduce automation and zero-touch workflows for their digital workplace environment.

The solution from VOSS empowered service desk agents to handle the bulk of requests, drastically reducing the ticket load for skilled resources by 65% and cutting re-opened tickets by 75%. The implementation led to measurable improvements, including a 90% reduction in new user setup errors and a 25% decrease in MACD tickets, despite an overall increase in changes made. VOSS unlocked significant time and cost savings, allowing the IT team to focus on strategic innovation and new revenue opportunities.