Case Study: a North America service provider enhances UC monitoring and automation with VOSS Solutions

Continental North America Service Provider Replaces Cisco PCA with VOSS

A North America service provider specializing in hosted and managed UC solutions faced the challenge of replacing its Cisco Prime Collaboration Assurance system. They required a versatile solution to monitor Cisco UC and contact center operations for their clients, including 24/7 monitoring, alerting, and ticketing to provide superior customer support. To meet this need, they turned to VOSS Solutions for its VOSS Insights product.

VOSS Solutions implemented VOSS Insights, providing the provider with 30,000 licenses. This solution delivered impressive alerting and advanced reporting capabilities, seamlessly integrating with their existing VOSS Automate platform. The results included a robust UC automation and performance management experience across all technologies. VOSS Insights offered competitive pricing and fulfilled all requirements in a single package, eliminating extra costs for contact center features and enhancing business value through automation and enriched data insights.