Case Study: BCX achieves improved UC management and service quality with VOSS Insights

BCX - Customer Case Study

BCX, a South African supplier of unified communication solutions and a subsidiary of Telkom Group, faced the challenge of managing and reporting on a multi-vendor UC environment that included Cisco and Microsoft platforms. To support its growth ambitions, BCX needed to replace its existing Cisco Prime Collaboration Assurance with a more robust and flexible management platform. As an existing customer, they turned to VOSS Solutions to implement VOSS Insights.

VOSS Solutions provided BCX with the VOSS Insights platform, which delivers sophisticated automation and performance management from a single point of control. The solution enabled advanced proactive monitoring, fault detection, and analytics, allowing BCX to quickly resolve problems and gain deep insight into service quality and license usage. This resulted in improved productivity, operational cost savings, and helped BCX maintain high-quality service while offering the latest collaboration tools to its customers.

BCX