Case Study: a major global manufacturer improves UC experience and speeds MACDs with VOSS Solutions

35,000 user mixed UC estate, managed by VOSS, results in improved customer experience and time saving

The customer, a major global manufacturer, faced a challenge after migrating its 35,000-user unified communications estate to a hosted UCaaS platform. They required direct control to perform their own moves, adds, changes, and deletes to improve resolution times. They partnered with their solution provider and VOSS Solutions for an automation tool to address this.

VOSS Solutions provided its intuitive UC management portal, a vendor-agnostic tool that allowed the manufacturer to manage both Cisco and Microsoft Teams users from a single pane of glass. This solution empowered the customer to resolve issues in real-time, which led to a measurable drop in support escalations and an increase in SLAs, significantly improving the end-user experience.