Case Study: Fidelidade achieves greater procurement efficiency and savings with VORTAL

Fidelidade - Customer Case Study

Fidelidade, a leading Portuguese insurance group, faced the challenge of modernizing its procurement function across its expanding international operations. With a goal to increase savings and efficiency without overburdening its team, Fidelidade partnered with vendor VORTAL to replace its manual email and Excel-based RFP processes with a centralized, automated eSourcing solution.

VORTAL implemented its SaaS eSourcing platform, which automated routine tasks and connected buyers and suppliers more effectively. This solution standardized procedures across three geographies—Portugal, Cape Verde, and Peru—and delivered results including increased savings, greater efficiency, and no loss of institutional knowledge. VORTAL’s tool enabled Fidelidade to centralize negotiations and free up its procurement team to focus on more strategic, value-driven work.

Fidelidade

Sofia Lopes

Procurement Manager