Case Study: Veterinary Purchasing Company achieves greater order-fulfillment visibility and KPI-driven improvements with Vormittag Associates

Veterinary Purchasing Company Ltd. Partners With Vai for Increased Visibility Into Customer Order Fulfillment and Satisfaction

Veterinary Purchasing Company, a member-owned veterinary supply wholesaler serving 1,600 clinics, faced a need to modernize its legacy systems to better track warehouse operations, meet healthcare compliance, and gain visibility into order fulfillment and customer satisfaction. To address these challenges, the company partnered with Vormittag Associates to deploy Vormittag Associates’ S2K Enterprise Management Software and S2K Data Analytics for advanced KPI measurement and fulfillment analysis.

Vormittag Associates implemented multiple S2K modules—financials, distribution, CRM, warehouse management, portal, analytics and mobile applications—along with an unlimited user license to support growth. The deployment gave Veterinary Purchasing Company improved visibility into each step of the fulfillment process, the ability to detect errors and measure KPIs, and strengthened capacity for faster, more accurate order fulfillment and higher customer satisfaction.

Veterinary Purchasing Company

Sheri Patterson

Project Manager of ERP Transition