Case Study: RefrigiWear achieves 24/7 mobile CRM access and faster customer follow-up with Vormittag Associates' S2K Sales Force

RefrigiWear - Customer Case Study

RefrigiWear, the leading manufacturer of insulated industrial outerwear, needed a flexible, web-based CRM that could be integrated quickly into its existing back-office system and used with minimal training by a growing, geographically dispersed sales force. To meet those requirements, RefrigiWear chose Vormittag Associates’ S2K Sales Force (VAI) because it would integrate directly with their existing S2K ERP and avoid manual data entry associated with third‑party CRM add-ons.

Vormittag Associates implemented S2K Sales Force in less than a week, delivering a single, real-time customer database accessible 24/7 from smartphones, tablets or laptops. The integrated solution gave RefrigiWear instant access to orders, account history, pricing and opportunity tracking, enabling faster, more accurate follow‑up, streamlined order processing and improved sales responsiveness.

RefrigiWear

Robert Scarboro

IT Director