Case Study: TEC Works achieves streamlined operations and 90% fewer client status calls with Vorex

Why TEC Works Switched To Vorex

TEC.Works, a managed services provider founded in 2008 with more than 30 clients, struggled with an overly complex, hard-to-customize PSA that was difficult to train staff on and frustrating for clients trying to submit tickets. CEO Erick Wilson sought a simpler, consolidated project management and PSA solution and discovered Vorex’s Project Management and PSA after a conference free trial.

TEC.Works switched to Vorex, importing contacts, financials and contracts and going live within two weeks; Vorex’s clean dashboards, built‑in integrations (e.g., QuickBooks Online, Continuum RMM), customizable emails and workflow automation shortened ticket creation from 7–10 minutes to 2–3 minutes and reduced client status inquiry calls by 90%, boosting technician productivity and overall customer service.

TEC.Works

Erick Wilson

Chief Executive Officer