Case Study: Shack Shine achieves a 20% administrative cost reduction and faster dispatch with Vonigo

With plans to scale their business through franchising, Shack Shine needed an integrated solution to meet demand

Shack Shine, founded by David Notte, provides residential and commercial gutter cleaning, house washing and pressure-washing services and planned to scale through franchising. To maintain the company’s credo of making the customer experience “easy, quick, consistent and enjoyable,” Notte needed an integrated technology solution to combine call center, sales and routing functions—something more robust than spreadsheets or separate apps.

Shack Shine implemented Vonigo after seeing it used successfully by another franchise; training and rollout were straightforward. The integrated CRM and mobile tools streamlined work orders and dispatch, cut administrative costs by 20%, increased estimate conversions by 10%, and reduced dispatching time by about one hour per person per day, while improving marketing ROI and speeding employee onboarding.

Shack Shine

Dave Notte

Founder & Managing Director