Case Study: ServiceMaster by Reid increases per-job revenue with Vonigo

ServiceMaster by Reid increases per-job revenue 65% with Vonigo

ServiceMaster by Reid, a fire and water restoration company, faced increasing competition from firms with a stronger online presence. To stay competitive, owner Scott Reid needed to offer a more convenient digital booking experience for customers who preferred to get quotes and schedule services without making a phone call. They implemented the online booking engine from vendor Vonigo to meet this challenge.

Vonigo's solution provided an online booking system that integrated with the company's website. This allowed customers to see all service options and book appointments directly, which led to a 65% increase in revenue per job. Online bookings now account for 40% of total revenue, significantly reducing administrative costs and call center demands. The implementation of Vonigo successfully expanded their customer base and operational efficiency.

ServiceMaster by Reid