Case Study: Tap2Drain Plumbing achieves increased productivity and streamlined operations with Vonigo

How Plumbing Software Helps this Company Earn a Reputation as the “Nice Guy” Plumbers

Tap2Drain Plumbing, founded by Steve and Jennifer Koehler in 2007, is a family-run Vancouver company known for friendly, trustworthy residential service — the “nice guy” plumbers. After the 2008 downturn they shifted from new construction to service work and, as they grew, struggled with an overly complicated system that made scheduling, dispatch and reporting inefficient and forced them to manually reconcile revenue.

They switched to Vonigo’s plumbing software, adding online booking, customizable reports and simple drag-and-drop scheduling. The change delivered immediate productivity gains (3–5% so far, with up to 10–15% expected as they adopt more features), eliminated double-bookings, improved revenue visibility, and streamlined operations — enabling better follow-up with clients and supporting the company’s plans for growth.

Tap2Drain Plumbing

Steve Koehler

Owner and Client Care Manager