Case Study: Midtown Chimney Sweeps achieves 10-state expansion and streamlined booking with Vonigo

How Creating a Franchise Helped Midtown Chimney Sweeps Grow Across 10 States

Midtown Chimney Sweeps, a family-founded hearth services company dating to 1979, turned to franchising under owner Byron Schramm to scale its inspection, cleaning and repair business across multiple states. Rapid expansion and a centralized 12-hour call center exposed operational pain points: an unreliable proprietary CRM with poor reporting and no online scheduling that couldn’t support complex dispatching or growing franchise needs.

Midtown implemented Vonigo to unify booking, scheduling, invoicing, payments and reporting, giving the call center and technicians a dependable platform that “works when the buttons are clicked.” The result: accurate reporting, smoother dispatching, a 20% online-booking share, more attractive franchise operations, and steady unit economics that support ongoing expansion into 10 states and disciplined long-term growth.

Midtown Chimney Sweeps

Byron Schramm

Owner