Case Study: Habitat for Humanity ReStore (Oregon) achieves four‑store expansion and 80% increase in monthly donations with Vonigo

Habitat for Humanity Restore Locations in Oregon Expand With Online Booking

Habitat for Humanity ReStore Locations in Oregon grew from a single small donation operation into a four-store network but faced inefficiencies: each store scheduled its own pickup trucks using Google Calendar or spreadsheets, leading to wasted resources, inconsistent donor communications, and high operating costs. Centralizing scheduling and improving donor experience became critical to support expansion and fundraising goals.

They implemented Vonigo’s online, centralized booking with photo uploads and email templates to vet donations, automate communication, and manage work orders from one place. The result was faster administration, higher-quality donations and customer satisfaction, richer reporting, and a more than 80% increase in monthly pickups (from about 200 to 362 in a June comparison), helping generate enough profit to build roughly eight Habitat homes per year.

Habitat for Humanity

Malia Tam Sing

Donation Pickup Program Manager