Case Study: Habitat for Humanity Greater Vancouver achieves 145% inventory growth with Vonigo online booking

Habitat for Humanity of Greater Vancouver Uses Online Booking for 100% of Donations

Habitat for Humanity Greater Vancouver is a regional affiliate that runs ReStore shops to fund affordable housing through donated building supplies and home goods. Faced with constantly changing inventory, limited pickup resources, and a need for better donor communication and donation tracking, the organization needed a scalable way to schedule and record donations across multiple locations.

They implemented Vonigo’s online booking for pickup scheduling, allowing donors to self-book, providing centralized records and donor reporting, and offering personalized service for corporate partners. In two years this approach drove a 145% increase in inventory, a 74% rise in average work‑order value, and growth in work orders (2,801 in 2016 to 3,945 in 2018), while eliminating many phone calls and improving overall donor experience.

Habitat for Humanity Greater Vancouver

Andree Nash

Volunteer & Event Manager