Case Study: Goodwill Industries of the Southern Piedmont achieves major revenue growth with Vonigo online booking

Goodwill Industries of the Southern Piedmont Boosts Revenue With Online Booking

Goodwill Industries of the Southern Piedmont, a nonprofit network providing job training and career services across North and South Carolina, needed a better way to manage donated-item home pickups. Their existing program relied on staff taking 50–60 calls a day, limiting daily pickups to one or two and creating an administrative bottleneck.

They implemented Vonigo’s donation pick-up software with online booking so donors could self-schedule pickups. Without adding staff, pickups rose to 10–13 per day, freeing admin time for other tasks and driving a substantial revenue increase—on pace to generate roughly $215,000 from the online pick-up program.

Goodwill Industries

Bill Hall

Director of Supply Chain and Donation Acquisition