Case Study: Habitat for Humanity of Huron Valley achieves a 60% boost in donations and sub-48-hour pickup turnaround with Vonigo

After a Decade, a Paradigm Shift and Huge Growth for Habitat for Humanity of Huron Valley

Habitat for Humanity of Huron Valley’s ReStore in Ann Arbor has sold used building supplies for over a decade but was constrained by slow, paper-based donation scheduling, a single truck, and two-week pickup wait times that limited growth. ReStore manager Kyle Thornhill prioritized improving pickups and staffing to boost capacity and donor service.

They implemented Vonigo’s online donation booking and scheduling, added staff and a second truck, and gained real-time visibility into routes and availability. The changes cut pickup wait times to under 48 hours, increased weekly pickups from about 40 to 64 (≈60% growth), produced record monthly sales, and set the organization up for continued expansion.

Habitat for Humanity

Kyle Thornhill

ReStore Manager