Case Study: ServiceMaster by Reid achieves 65% higher per-job revenue and 40% online bookings with Vonigo

A Source of Unexpected Growth Was Discovered After Per Job Revenue Increased by 65% With Vonigo’s Online Booking Engine

ServiceMaster by Reid is a Jackson, Mississippi leader in fire and water restoration that operates 24/7. Facing competitors who had improved their online presence and customers who preferred self-service, owner Scott Reid needed a better digital experience so prospects could view services, get quotes and book without calling.

Integrating Vonigo’s online booking engine into the website gave customers that convenience and empowered technicians with mobile work orders, estimates and invoices. The result: per‑job revenue rose 65%, roughly 35–40% of bookings now come through the site (about 40% of revenue), operations effectively expanded to 24/7, and administrative costs fell as online booking handled a large share of customer intake.

ServiceMaster by Reid

Scott Reid

Owner Operator