Case Study: Dr. Kelly’s Vet achieves smarter appointment automation and customer engagement with Vonazon

Dr. Kelly’s Vet expands HubSpot integration more than a year later with Vonazon

Dr. Kelly’s Vet faced a challenge in connecting its lead activity from Zendesk with appointment data from ezyVet, creating a gap in understanding customer intent. This made accurate identity matching and reliable appointment automation difficult within their HubSpot environment. The veterinary practice enlisted the full-service marketing agency Vonazon to address these issues with data integration and HubSpot configuration.

Vonazon solved this by building a connected HubSpot data model for customers, pets, and appointments, translating raw ezyVet data into actionable marketing signals. The solution enabled smarter automation, more precise segmentation, and reliable appointment-based follow-up. As a result, the team at Dr. Kelly’s Vet gained greater confidence in their data, shifting from validation to actively managing campaigns and exploring repeat-client and lifetime-value reporting. More than a year later, they returned to Vonazon to expand the proven integration rather than replace it.

Dr. Kelly’s Vet