Case Study: an amusement technology manufacturer unifies service, sales, and marketing with Vonazon’s HubSpot migration

An amusement technology manufacturer preserves ticket history and unifies support with Vonazon

The customer, an amusement technology manufacturer, faced the challenge of migrating its customer service operations from Zendesk to HubSpot without losing critical ticket history and ownership data. This was necessary to maintain service continuity and customer context. They partnered with the vendor Vonazon, a HubSpot Elite Solutions Partner, to accomplish this Zendesk-to-HubSpot Service Hub migration.

Vonazon executed the migration to preserve all historical data and then integrated Aircall for call logging and routing. The solution was extended to structure sales pipelines and clean marketing data, culminating in a unified HubSpot environment. The results were an uninterrupted service transition, a more efficient operation with new ticketing and SLA management, and a scalable foundation for future growth, all successfully delivered by Vonazon.