Case Study: Broad Street Ministry achieves better volunteer management with VolunteerHub

VolunteerHub and eTapestry Help a Philadelphia Nonprofit to Deliver Radical Hospitality

Broad Street Ministry, a Philadelphia nonprofit focused on “radical hospitality,” faced major volunteer-management challenges as its programs grew. With more than 7,000 new volunteers a year and spreadsheets no longer sufficient, the organization needed a better way to organize volunteers and events, and it specifically wanted a cloud-based tool that could integrate with its CRM, eTapestry.

VolunteerHub provided the solution with a self-registration volunteer management system and eTapestry integration, eliminating manual CRM entry and reducing administrative work for staff. The rollout was smooth, volunteers responded positively, automatic email reminders improved organization, and flexible group slot management helped planning. The result was increased engagement, reduced volunteer churn, and more staff time freed up for service delivery.

Broad Street Ministry

Julia Wallis

Volunteer Coordinator