Case Study: Upper Valley Haven achieves rapid COVID-19 response and streamlined volunteer management with VolunteerHub

Upper Valley Haven is using VolunteerHub to create an organized, optimized, and community-focused approach to the COVID-19 pandemic

Upper Valley Haven is a nonprofit that serves more than 14,500 people annually across food, shelter, education and problem-solving programs and relies on 450–600 volunteers each month. The COVID-19 pandemic forced rapid operational changes—curbside pickup, a food tent, takeout, and stricter safety protocols—and exposed limits in the nonprofit’s previous manual volunteer management (Google Docs, spreadsheets, calendars), making quick, coordinated responses difficult.

By implementing VolunteerHub, Upper Valley Haven centralized volunteer scheduling, recruitment, and communications, and used the platform to coordinate the Upper Valley Strong coalition and quickly alert volunteers to new needs. The solution saved the organization hundreds of administrative hours, enabled faster and safer volunteer deployment, supported growing food shelf demand during the pandemic, and improved the nonprofit’s overall agility and impact.

Upper Valley Haven

Leslie Rimmer

Director of Organizational Development & Learning