Case Study: Ronald McDonald House of Winston-Salem achieves hundreds of hours saved and streamlined volunteer management with VolunteerHub

Ronald McDonald House Saves Hundreds of Hours by Implementing VolunteerHub

Ronald McDonald House of Winston‑Salem provides a “home away from home” for families with children receiving medical care, serving thousands each year and coordinating over 4,100 volunteers. The organization struggled with manual outreach, hour tracking, and reporting — processes that consumed staff time (five to six hours a month just to analyze volunteer hours), created data‑entry errors, and limited their ability to use data for strategic decisions.

After evaluating vendors, they implemented VolunteerHub for its features, customization, and implementation support. With VolunteerHub they automated communications, created opportunity‑specific landing pages, added an on‑site kiosk for sign‑in/out, and ran fast reports — saving the House hundreds of hours annually, reducing errors, and freeing staff to focus on volunteer engagement and family services.

Ronald McDonald House of Winston-Salem

Chuck Kraft

Executive Director