Case Study: Preble Street achieves greater efficiency and improved volunteer engagement with VolunteerHub

Preble Street is using VolunteerHub to collect accurate data, engage with volunteers, improve communication and reduce registration time

Preble Street is a Portland, ME nonprofit that provides housing, food, medical and youth services to people experiencing homelessness and poverty, supported by roughly 6,000 volunteers annually (about 16,000 shifts). The organization’s volunteer management was manual—relying on Google calendars, email, and phone—which consumed staff time, limited accurate tracking of volunteer data, and hindered efforts to engage and retain supporters.

By choosing VolunteerHub with Raiser’s Edge integration, Preble Street implemented features like a virtual kiosk, streamlined landing pages, and automated communications to speed registration, improve outreach, and sync volunteer activity with donor records. The solution reduced administrative burden, produced more accurate reporting for funders and prospect research, and freed the volunteer manager to focus on cultivation and recruitment rather than scheduling.

Preble Street

Melanie McKean

Development Director