Case Study: Meals on Wheels Western Michigan boosts volunteer efficiency with VolunteerHub

Meals on Wheels Western Michigan boosts efficiency 80% with VolunteerHub

Meals on Wheels Western Michigan, a nonprofit dedicated to providing nutrition services to older adults, faced significant inefficiencies in its volunteer management. Their previous system required 5-8 manual touchpoints to schedule a single volunteer, which was time-consuming and frustrating. The organization needed a more streamlined and volunteer-friendly solution to reduce these administrative barriers and better engage its 1,500 annual volunteers.

By implementing VolunteerHub, the organization streamlined its onboarding process from up to 10 steps down to just one. The solution's kiosk feature enabled easy and accurate hour tracking, while its customizable reporting cut the time spent on monthly reports from over an hour to just 15-20 minutes. This led to an 80% boost in efficiency, saving considerable labor hours and allowing staff to focus more on volunteer engagement and relationship building.

Meals on Wheels Western Michigan