Case Study: Food Bank of the Southern Tier achieves 4-Month ROI and streamlined volunteer management with VolunteerHub

Food Bank Achieves 4-Month ROI from VolunteerHub Integration with The Raiser’s Edge

The Food Bank of the Southern Tier, which coordinates over 8,000 volunteers annually, struggled with manual volunteer management — relying on phone calls, emails, handwritten notes and an Outlook calendar — and needed a way to capture volunteer data in its Raiser's Edge CRM to improve donor engagement and operational efficiency.

By implementing VolunteerHub with Raiser's Edge integration, the food bank automated constituent record creation, moved volunteer and event data to the cloud within months, and freed staff to focus on strategy. The system enabled data-driven scheduling, new volunteer programs and branded corporate sponsorships that offset costs, delivered overwhelmingly positive volunteer feedback, and produced a return on investment in just four months.

Food Bank of the Southern Tier

Nancy Jean Perkins

Volunteer Coordinator