Case Study: Metropolitan Ministries streamlines volunteer management and reduces no-shows with VolunteerHub

Becoming America’s Most Effective Caregiver to the Poor and Homeless

Metropolitan Ministries, a Florida-based nonprofit committed to becoming America’s most effective caregiver to the poor and homeless, provides food, shelter, childcare and education—feeding 100–150 people daily, housing 124 nightly across two campuses, and helping 99% of assisted families achieve stable housing in 2016. The organization relied on more than 23,500 volunteers in 2016 and aimed for volunteers to make up 30% of its workforce, but its volunteer processes were fragmented—managed with Excel and Google Docs—creating inefficiencies and risk of error.

To solve this, Metropolitan Ministries implemented VolunteerHub to centralize volunteer data, create opportunity landing pages, segment volunteers by skills, and run targeted email campaigns. The platform streamlined scheduling and communication, reduced no-shows, improved role matching, and provided analytics to quantify how volunteer hours can offset staff costs—helping the organization scale toward its volunteer-driven goals and better serve those in need.

Metropolitan Ministries

Christina Mitchell

Director of Volunteers & Events