Case Study: BlueCalls improves outbound efficiency and call reliability with Voiso

With Voiso, a Philippines call center stopped losing clients and improved their efficiency

BlueCalls, a provider of lead generation and contact center services in the APAC region, faced significant challenges with its previous vendor. They experienced frequent international call failures, which caused them to lose clients. Additionally, supervisors lacked the tools to effectively manage a team of agents with different skill sets, and the manual dialing process was slow and inefficient. They turned to VOISO for a solution.

VOISO resolved BlueCalls' connectivity issues on the first day by providing stable routing and local numbers. The implementation of VOISO's real-time dashboards gave supervisors actionable data to monitor agent performance and manage team capacity. Most importantly, VOISO's AI Predictive Dialer automated the calling process, which drastically increased daily call volume and overall agent productivity. This solution enabled BlueCalls to deliver reliable and scalable services to its clients.

BlueCalls

Mae Igot

Supervisor