Case Study: Silver Bell Group recovers 30% of agent time with Voiso

Silver Bell Group recovers 30% of agent time with VOISO

Silver Bell Group, a major business process outsourcing company based in Serbia, faced significant challenges scaling its international operations across more than 25 markets. Their previous VoIP providers failed under the pressure, offering unreliable reporting and real-time monitoring, which turned every scaling attempt into a complex project. This infrastructure instability was a major liability for their 1,200+ agent operation serving high-expectation clients.

By implementing Voiso's platform, Silver Bell Group consolidated its multi-market and multi-channel operations. Key features like the AI-Powered Dialer with Answering Machine Detection automated the calling process, while real-time dashboards gave managers immediate visibility. The solution delivered substantial results, recovering approximately 30% of agent time previously lost to voicemails and dead connections and achieving a 20% gain in operational efficiency. Voiso provided the stable, scalable infrastructure the company needed to grow without adding complexity.

Silver Bell Group