Case Study: Karma Group scales luxury sales and boosts call center efficiency with Voiso

Karma Group scales to 145+ agents with Voiso

Karma Hotels, an award-winning international luxury resort chain, faced significant inefficiency in its sales operations. Their challenge involved manual outbound calling processes where agents dialed numbers by hand and recorded outcomes on paper, leading to errors, lost leads, and minimal visibility into team performance. This was a critical issue for a business that closes 100% of its deals by phone and relies on long-term client relationships.

VOISO implemented an automated call center solution featuring HLR Lookup for number validation, real-time dashboards for performance monitoring, and tight integration with Zoho CRM. This streamlined workflow drastically increased call volume and efficiency. As a result, Karma Hotels scaled to over 145 agents across multiple regions, eliminated manual processes, and improved lead management, ensuring no potential customer was forgotten and supporting their luxury, personalized service at scale.

Karma Group