Case Study: Karma Hotels boosts phone sales and scales omnichannel support with Voiso

Delivering exceptional customer service with Voiso’s customized set of tools

Karma Hotels, an award-winning international luxury resort chain, faced significant inefficiency in its sales operations. Their process relied entirely on manual outbound calls, with agents dialing numbers by hand and recording outcomes on paper, leading to errors and lost leads. They also suffered from minimal visibility into team performance and had no system for storing historical customer data, which was critical for their long-term membership sales strategy. To address these challenges, they turned to VOISO for an automated contact center solution.

VOISO implemented its automated call center software, integrating with the hotel's Zoho CRM and Facebook lead generation. The solution included features like HLR Lookup for number validation, an AI predictive dialer to increase call volume, and real-time dashboards for performance monitoring. This allowed Karma Hotels to grow from 15 agents to over 145, operating across continents. The automation drastically increased efficiency and call volume while ensuring the high-quality, personalized service required for their luxury clientele.

Karma Group

David M Scheckter

Chief Operating Officer