Case Study: BDSwiss cuts operational costs and boosts agent productivity with Voiso

BDswiss cuts operational costs by 25% with VOISO

BDswiss, a leading global financial institution, faced challenges with unreliable call quality, disconnected communication channels, and rising operational costs that were hindering its customer experience and global scalability. To address these issues, they turned to VOISO and its omnichannel platform.

VOISO's solution unified voice, SMS, and messaging apps onto a single platform, integrated with existing systems, and utilized AI features like answering machine detection. This implementation resulted in a 25% reduction in operational costs, a 30% decrease in average call handling time, and a 20% increase in agent productivity, while also boosting customer satisfaction by 15%.

BDswiss