Case Study: Airpaz reduces call abandonment by 80% with Voiso

Airpaz reduces call abandonment by 80% with VOISO

Airpaz, a global online travel agency operating across Southeast Asia, faced significant challenges with its customer support operations. The company was using disconnected tools across its six core markets, leading to poor call quality and a 50% call abandonment rate. They needed a solution that could provide reliable call quality, detailed reporting, and fast registration of local phone numbers. They turned to VOISO for its contact center platform.

By implementing VOISO's omnichannel solution, which included features like Flow Builder for automated call flows and local caller ID, Airpaz streamlined its support. The results were substantial: call abandonment was reduced by 80% to just 10%, call answer rates increased fivefold, and monthly call costs were cut by more than half. VOISO provided the stability and efficiency Airpaz needed to significantly improve customer experience.

Airpaz