Case Study: Fashion One achieves 60% higher call-handling productivity and unified global billing with VoIPstudio

Fashion One - Customer Case Study

Fashion One, a global television channel with offices in 15 countries, faced fragmented telecoms after using traditional PBX systems and multiple mobile contracts: dozens of bills in five or six currencies, 838 telephone numbers to manage, and time-consuming local IT provisioning across many time zones. A previous VoIP attempt aimed at residential users failed to support IVR and created reception bottlenecks, so Fashion One turned to VoIPstudio for a business-grade unified communications solution.

VoIPstudio ported all numbers into a single account, replaced local PBXs with a centrally provisioned online control panel, and enabled more than 50 custom IVR systems, one-click user configuration, and free internal calls over the VoIPstudio network. The change consolidated billing, removed the need for receptionists to route calls, improved mobility via Wi‑Fi calling, and delivered measurable results: productivity up 60%, simplified billing and reduced accounts workload, rapid scaling, and reliable disaster-recovery with zero downtime.

Fashion One

Rexy Eugenio

IT Manager