Case Study: Y. Shapira and Co. achieves 63% lower labor hours with VoiceSpin AI Voicebot

Y. Shapira and Co cuts collections labor hours by 63% with VoiceSpin

The customer, Y. Shapira and Co., a leading legal collections firm in Israel, faced the challenge of high operational costs due to repetitive calls in its collections department. These routine calls, which confirmed balances and explained payment options, tied up staff time that could have been spent on complex negotiations, making growth costly. VoiceSpin deployed its AI Voicebot to automate these initial contacts and routine conversations.

VoiceSpin's solution integrated with the firm's existing Odcanit case management system and handled first-contact calls, escalating only complex cases requiring human judgment to live agents. This implementation allowed VoiceSpin’s AI Voicebot to manage 35% of the department's total call volume. The result was a 63% reduction in total labor hours, providing staff with significantly more time to focus on high-value negotiation calls and improving overall collection outcomes.

Y. Shapira and Co