Case Study: Midrag boosts agent productivity with VoiceSpin

Midrag boosts agent productivity by 20% with VoiceSpin

Midrag, Israel's largest company for rating local service providers, was looking to increase team efficiency and improve customer communications without overwhelming their agents with multiple tools. They were already using VoiceSpin's call center solutions and Zoho CRM, so they sought an integration between the two systems from VoiceSpin.

VoiceSpin implemented an integration that embedded its cloud telephony features directly into the Zoho CRM interface. This allowed agents to make calls with a single click and access customer data without switching systems. The solution resulted in a 20% increase in agent productivity, enhanced customer service experiences, and provided managers with real-time insights for improved decision-making.

Midrag