Case Study: Medassis improves 24/7 medical flight communications with VoiceSpin AI contact center solutions

Medassis boosts 24/7 medical flight communication with VoiceSpin's 8-year AI contact center partnership

Medassis, a leading provider of medical air transport services in Israel, faced the challenge of managing growing call volumes and rising client expectations in their high-stakes, time-critical operations. They needed a smart communications solution to assist agents in real-time and handle routine queries efficiently. They turned to their long-term vendor, VoiceSpin, to implement an AI contact center solution integrated with their existing Cloud PBX and Microsoft Dynamics 365 CRM.

VoiceSpin implemented two AI-powered solutions: an internal Rep Assist Chatbot for agent support and a client-facing AI Chatbot for intake and qualification. This allowed Medassis's agents to focus on complex and urgent cases while ensuring clients received immediate, accurate responses at any hour. The solution provided a significant boost to operations by capturing all case information automatically, ensuring nothing was missed, and enabling the team to handle more queries with greater speed and consistency without compromising the human element.

Medassis