Case Study: Flying Carpet Handles 280,000+ Monthly Call Minutes with VoiceSpin

Flying Carpet handles 280,000+ monthly call minutes with VoiceSpin

Flying Carpet, a travel company in Israel, faced the challenge of managing a high-volume national reservations center that served as a primary sales channel. They needed a reliable telephony infrastructure that could scale with seasonal demand and provide better visibility into call activity for their sales and customer support teams. They partnered with VoiceSpin to implement a cloud PBX and call center solution.

VoiceSpin's solution provided structured call routing and automatically collected post-call data in the PBX. This gave managers full visibility to review conversations and track performance. As a result, Flying Carpet has reliably handled over 280,000 call minutes monthly for more than 10 years on VoiceSpin's platform, leading to an improved quality of service and a stronger foundation for their call center operations.

Flying Carpet