Case Study: Amsalem Tours and Travel strengthens 24/7 travel support with VoiceSpin

Amsalem Tours and Travel handles 23,000+ monthly call minutes with VoiceSpin

Amsalem Tours and Travel, one of Israel's largest travel groups, required a reliable telephony and call center platform to support its 24/7 sales and customer support operations. The challenge was to ensure calls were routed correctly to different expert teams and to provide managers with visibility into call activity to monitor service quality and team performance. They partnered with VoiceSpin for a solution.

VoiceSpin implemented a Cloud PBX and call center solution for Amsalem, providing structured call routing and automatic collection of call data. This resulted in a partnership lasting over 10 years, with Amsalem's teams now handling over 23,000 call minutes each month on the VoiceSpin platform. The solution improved overall call center quality and gave managers the data needed to coach teams and refine processes.

Amsalem Tours and Travel